At Zimco Industries, we prioritize customer satisfaction by ensuring that all product designs meet the highest standards. To facilitate a quick order placement, we encourage customers to review and approve the sample first. The sample production process involves significant time and resources, which is why we charge an additional fee equivalent to double the price of the the regular production orders. This charge covers the costs of raw materials, design, cutting, and labor. However, once the bulk order is confirmed and the advance payment is received, we adjust the extra cost accordingly.

Order Placement Guidelines

To ensure efficient order processing, please submit all details in one email. We do not accept scattered details via separate emails or chats. Please follow these guidelines when placing your order:

1. Detailed Order List: Provide a clear list of item names, numbers, and sizes in an easy-to-read sheet (Excel or similar).

2. High-Resolution Files: Attach high-quality images of logos, tags, labels, and designs (JPEG, PDF, CDR, etc.).

3. Design Guidelines: Clearly outline all requirements, such as logo size, color combinations, placement of logos, collar style, etc.

4. Final Confirmation: After your order details are confirmed and advance payment is made, we will begin design, followed by approval before proceeding to production.

Designing the Product

Our design team is here to assist in turning your vision into reality. Whether you need custom artwork or logo reproduction, we guide you from concept to finished design. Ensure the following when submitting designs:

• Artwork should be in CDR, PDF, TIFF, PSD, EPS, AI, or PNG file formats.

• Use vector artwork (EPS or AI) for logos and graphics.

• Fonts should be converted to outlines.

• Please specify Pantone colors for accurate printing.

Turnaround Time

Our typical turnaround time is 3 to 4 weeks, depending on the complexity of the order. The quicker you provide details and payment, the faster we can proceed with production.

About Delivery

Orders are processed on a first-come-first-serve basis. Delivery dates depend on when we receive final approval and payment. We offer reliable shipping options through trusted couriers like DHL, FedEx, and Air-cargo, with charges based on the weight, delivery speed, and destination.

Order Alterations and Add-ons

Once the production process begins, alterations or add-ons may delay your order. If changes are needed, please contact your customer service representative immediately. Additional charges may apply, and timelines could be impacted.

Extra Sizing and Small Orders

For sizes above XL (up to 7XL), an additional charge of $1-$5 per piece is applied to cover the extra fabric, stitching, and shipping weight. Smaller orders (under 20kg) may incur higher shipping costs due to the size and weight.

Refunds

If an order is canceled after the deposit has been received, the 50% deposit will be forfeited, and the remaining balance will be billed. Once the artwork process begins, the deposit becomes non-refundable, although adjustments may be made for design changes.

Mistakes and Repairs

While rare, mistakes can occur. If there is an issue with your order (such as color or print errors), please contact us immediately. We will work to rectify the issue by remaking or repairing the order. However, we are not responsible for errors caused by incorrect sizes, designs, or approvals provided by the customer.

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